Sprout Maternity value your business and, by extension, your privacy. As a result, we make every effort to protect the information you provide us. The details of our privacy policy is presented below.
COLLECTION OF PERSONAL INFORMATION
When you create an account prior to making a purchase, we may ask for the following personal information:
- Name
- Delivery Address
- Email Address
- Mobile Number
This information assists us in delivering on the following:
- To deliver the products you have purchased via our website
- To communicate with you during the delivery process
- To communicate with you as part of our customer service efforts
- To provide you with relevant product information
- To optimise our website and to improve your shopping experience
CUSTOMER COMMUNICATIONS
Sprout Maternity will communicate with you about your order and the purchased product via email and, in some cases, via mobile. As a result, it is important that you provide a valid email address during the checkout process.
From time to time, Sprout Maternirt may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving our service to you and our product offering. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing sales@sproutmaternity.com.au.
When you select to be a Sprout Maternity subscriber, we’ll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from Styletread at any time by using the unsubscribe function within the email newsletter.
UPDATING YOUR PERSONAL INFORMATION
You can update your personal information by accessing your account by logging in to your Account. You can also access this page by clicking on the “My Account” icon in the top right corner of our website. Use your email address and password to login and update your account details.
SECURITY OF YOUR PERSONAL INFORMATION
Sprout Maternity will take all reasonable steps to ensure that the information we collect will be safely and securely stored.
We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it’s no longer needed for our record retention purposes
When making a purchase with Sprout Maternity, your financial details are passed through a secure server using the latest SSL (Secure Sockets Layer) encryption technology. If you have any questions regarding our security policy, please contact sour sales team on sales@sproutmaternity.com.au
DISCLOSURE OF PERSONAL INFORMATION
As valued customers, Sprout Maternity will not disclose your information with any other organisations other than those directly related to the delivery of the products you have purchased from the Sprout Maternity website.
There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
COMPLAINTS
If you believe that your privacy has been breached by Sprout Maternity, you can contact our sales team on sales@sproutmaternity.com.au and all attempts will be made to resolve the matter.
COLLECTION OF COMPUTER DATA
When you visit our website, whether as an account holder or a visitor, our servers and our Google Analytics account automatically records the information that your browser captures whenever you visit a website.
This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
We don’t treat the data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.
MOBILE MESSAGE SERVICE
The Sprout Maternity mobile message service (the "Service") is operated by Klaviyo. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Sprout Maternity SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sprout Maternity through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sprout Maternity. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sprout Maternity mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
