SHIPPING
Please note Sendle & Australia Post are currently experiencing delays. We are sending orders every day but your order may take longer than normal to be dispatched & delivered.
AUSTRALIAN SHIPPING
How Much is Delivery?
All items are shipped from Sprout Maternity’s Brisbane warehouse to your door by Sendle. Standard shipping within metro areas will cost $9.99. We are currently offering Free Standard shipping Australia-wide on orders over $180.
How Long Do Deliveries Take?
Brisbane and Gold Coast metro area: 1-3 business days,
Metro areas on the east coast: 2-4 business days,
Perth: 5-7 business days,
Remote areas: 3-7 business days.
Where do you Deliver to?
We ship Australia-wide, including remote areas and small towns. We use Sendle who deliver door to door. Please note that deliveries are automatically set to “authority to leave”, contact us for a signature on delivery option.
Do I get Delivery Information and Updates?
Yes. As soon as your items are collected from Sprout Maternity, you’ll receive a notification email confirming the details of the delivery and expected delivery date. Sendle will be in touch if there are any changes.
INTERNATIONAL SHIPPING
We are currently offering international shipping worldwide. Shipping will be calculated at checkout based on the weight of the product/s.
International orders are sent via Australia Post and shipped within 3-15 business days depending on your location. You will be able to track your order using the tracking number that will be sent as soon as the booking has been made via https://auspost.com.au/mypost/track/#/search.
Should you require an express service, we can most certainly offer this option, please contact us via customerservice@sproutmaternity.com.au for further assistance.
The responsibility for any customs duties, foreign taxes or other import fees which may be imposed at destination will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient.
We do not cover the postage for returning goods internationally. Please be aware of these possible costs of returning or exchanging your order to Australia before proceeding.
PLEASE NOTE: Rest of World – We reserve the right to request additional shipping fees after an order has been placed for more remote international destinations.
Contact us!
Still don't have answer to your question? Get in touch with us and our friendly team will be im contact with you.
