Returns & Exchanges

REFUND POLICY

We understand that, at times, returns and exchanges happen for whatever reason. We therefore offer quick and easy returns and exchanges for your convenience.

If garments don’t fit to your satisfaction, you will be eligible for an exchange (if stock permits). We are happy to exchange the garment at no additional cost, however, the costs associated with shipping (including delivery and collection) will be your responsibility. The item will have to be returned within 30 days from purchase in its original state with the tag attached to the garment, unused and unwashed. 

If you wish to return your items, for whatever reason, you may do so within 30 days from purchase. Shipping costs for both delivery and collection will be your responsibility. We are under no obligation to refund an item which does not have tags attached, has been soiled in any way, has a perfume or other odour, has been washed or worn. You will receive the refund in full*.

PRODUCTS NOT ELIGIBLE FOR RETURNS

Returns are not available for products that cannot be resold for hygienic and other reasons.

This includes, but is not limited to:
-  Underwear
-  Swimwear
-  Sanitary Items
-  Food Items
-  Gift Cards

Please note: 

-  No Refunds on Final Sale items, we do however offer store credit.
-  Shipping costs are non-refundable.
-  If 30 days have passed since purchase, we unfortunately cannot offer a refund. We can however offer store credit as we know life can get busy.
-  Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try.
-  We strongly recommend using tracked postage when returning an item. We cannot take responsibility for items that are lost or damaged before they reach us.

Please contact customercare@sproutmaternity.com.au with your exchange and returns inquiry and instructions will be provided. As soon as we have received the item, we will notify you via email confirming that the order has been received and will proceed with the exchange or refund process.  

Tip: When looking for the correct fit, use your pre-pregnancy size as the garments are designed to grow with you. If you are unsure, please jump to our FAQ to find the sizing chart, or select the sizing drop-down list that is provided under each product page to reduce the likelihood of an incorrect fit.

DAMAGED OR INCORRECT ITEMS

If a product arrives and is damaged or if we have shipped an incorrect product/size, we will arrange to have the garments collected and the correct items shipped to you at no additional cost (if stock permits). If you wish to not have the item exchanged and have it returned instead, the above refund policy will be applicable. Items need to be returned to us within 30 days from delivery. Contact customercare@sproutmaternity.com.au with your exchange inquiry and instructions will be provided.

SPECIAL SIZE FLEXIBILITY OFFER ON ANY MATERNITY PANTS

Finding the perfect fit for maternity pants and jeans can be challenging, especially as every pregnancy is unique. To make shopping with confidence easier, we offer a Size Flexibility option, allowing you to purchase multiple sizes of the same style to try on in the comfort of your own home.

Simply return the size that isn't quite right, and we'll provide a refund for the returned garment, provided it meets our Returns Policy.

To use this offer, please list the items purchased under this program in the Order notes (optional) section at checkout so our team can identify your order.

* For approved change-of-mind cancellations or refunds, Sprout Maternity may deduct any non-refundable payment processing fees charged by our payment providers. These fees are charged to Sprout Maternity by third-party payment processors and cannot be recovered once a payment has been processed.